Improvements to product ordering, minor delays expected

Published on: Aug 05 2016 by Administrator

We are currently introducing a series of improvements to the way your orders for new Amadeus solutions are handled internally. As part of these developments a new technology platform will go live on Monday 5th September 2016 delivering many benefits, including enhanced fulfilment and invoicing of your Amadeus products. Prior to the implementation of the new system there will be a requirement for temporary freeze period on the processing of new orders between Monday 15th August and Friday 2nd September inclusive, in order to allow for final preparations and accurate data migration between the two environments. Please therefore note the following:

  • Your Account Manager will still be able to place orders into our systems for you during the freeze period, however it is important that you note we will be unable to process these orders until the freeze period has ended at the close of business on Friday 2nd September
  • Wherever possible all existing orders will be processed prior to the commencement of the freeze period (i.e. by close of business on Friday 12th August)
  • The freeze period has been timed to take place during the Summer holiday period so we are expecting any order processing delays following the end of the freeze to be minimal

Thank you for your understanding and if you have any questions or concerns, or wish to discuss placing orders prior to the freeze period, please speak to your Account Manager.

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