New Amadeus e-Support Case Logging Templates

Published on: Dec 08 2014 by Administrator

Due to the sensitive nature of some Central System transactions and fully customisable functionality of some products and solutions, we are unable to service some requests over the telephone.

We have therefore created a selection of e-Support case logging templates which will direct your query to the appropriate support team, in addition to the existing case logging template. Should you call the Service Desk in regards to one of the below, you will be asked to log a case via the Amadeus e-Support Centre using one of the new templates to ensure all information is provided.

This is a full list of the new templates;

Template Name Template Definition
Amadeus Air Preferences  Relating to the AAP Product 
Amadeus Quality Control (+QC)  Queries to be reported via the QC Administrator 
Amadeus Scripts Scripts supported by Amadeus
Fares – Negotiated Manually loaded fares 
Hotel Rate Code Request the creation of a new hotel rate code 
Married Flight Segments Request to un-marry segments, must include Airline authorisation
Rail Display SNCF via Amadeus Rail Display
Smart Keys Selling Platform Smart Keys
Technical – FareXpert Java Unable to access FareXpert or a specific tab
Technical Citrix Terminal For customers working within a Citrix or Terminal server environment
User Groups Restricting functionality within the Amadeus Selling Platform


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